Terms of Service

1. Account and eligibility

You must be at least 18 years old and authorised to act on behalf of the business or organisation you represent. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

2. Acceptable use

You agree to use Cadence only for lawful purposes and in compliance with applicable email marketing laws, including but not limited to the UK GDPR, PECR, CAN-SPAM Act, and any other regulations governing your recipients. In particular:

• Consent-based lists only. You may only email contacts who have given you permission to contact them, or with whom you have a lawful basis to communicate. Purchased, rented, scraped, or harvested lists are prohibited.
• Unsubscribe and suppression. Every campaign sent through Cadence includes a working unsubscribe link, and you must not remove or obscure it. Unsubscribed, bounced, and complained contacts are suppressed automatically and must not be re-imported or emailed again.
• No deceptive campaigns. You must not use false or misleading sender names, subject lines, or content; must not disguise advertising; and must accurately identify yourself and your business in every campaign.
• No prohibited content. You may not use the Service to send spam, phishing messages, malware, or content that is unlawful, fraudulent, defamatory, or infringes the rights of others — including content promoting unlawful products or services.
• Deliverability thresholds. Excessive bounce or spam-complaint rates may result in sending limits, suspension, or termination of your account to protect the deliverability of all customers.

We may review campaigns and accounts for compliance with this policy and may refuse or suspend sending where we reasonably believe it has been violated.

3. Your content

You retain ownership of the contacts, campaigns, and other content you upload or create. By using the Service, you grant us the limited right to process and transmit that content solely for the purpose of operating and improving Cadence.

4. Fees, billing and refunds

Some features of the Service are offered on a subscription basis. Fees are billed in advance according to the plan you select. You may upgrade, downgrade, or cancel your subscription from your workspace settings.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation and refund mechanics are governed by Paddle's Buyer Terms.

We offer a 30-day money-back guarantee. See our Refund Policy for how to request a refund.

5. Service availability

We use commercially reasonable efforts to keep Cadence available, but we do not guarantee uninterrupted service. Scheduled maintenance, third-party integrations, or factors beyond our control may occasionally affect availability.

6. Termination

We may suspend or terminate your account if you violate these Terms or if required by law. You may close your account at any time from the workspace settings. Upon termination, your right to use the Service ceases immediately.

7. Limitation of liability

To the fullest extent permitted by law, International Awards Group Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Service.

8. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Continued use after the changes take effect constitutes acceptance of the revised Terms.

9. Governing law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact us

For questions about these Terms, please contact International Awards Group Ltd through the details provided on your account or at our main business address.